Support 

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SupportPlans Available:
We have serveral Plans available, locate which one works best for youin our easy to use side by side comparision table.
ViewComparision Table


Support Plans

 

End-User Support
Hourly Discount Hourly Unlimited
Remote Help Sessions
Response Time
— < NBD < 4hrs.
Priority End-User Support
—
Network Security Checkup
—
Server Maintenance
— Monthly Weekly
Scheduled Onsite Visits
— Monthly Weekly
Review of System Backups
— Monthly Weekly
Server Health Review - Logs
— Summary Detailed
Server Health Report Review
— Monthly Daily
IT Infrastructure Planning
— Annually Quarterly
24x7 Server Monitoring
—
24x7 Network Monitoring
—
Centralized Patch Management
— —
IT Vendor Management
— —
Annual IT Budgeting Assistance
— —
Unlimited End-User Support
— —
Emergency After Hours Support
— —
     
 

Additional Services

Off-Site Backups
Infrastructure Design
Web Hosting & Design
Discounted Equipment Sales
Cabling - Network / Telecom

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Remote Support:
We provide remote assistance forcustomers, our remote software will allow our technicians to connectremotely to your computer while you watch them fix your issuesimmediately.

Support Line: (707) 969-7496
If you reach voicemail leaveamessage and the next available technician will be pagged outimmediately.  This line will automatically page outthe next technician with a copy of your voicemessage.   

Email Support:support@rhwn.com